How to Withdraw and make a Deposit in Gate.io

How to Withdraw at Gate.io

How to withdraw on Gate.io website【PC】

Step 1: Log in to your account and go to "Wallet" - "Withdraw".

There are 2 alternative ways to access the withdrawal page:

① Go to "Wallet" - "Spot Account". Click on "Withdraw" in the top-right corner.

② In "Wallet" - "Spot Account", search the coin you want to withdraw and click on "Withdraw" at the end of its info bar.

Step 2: Make sure that "To Address" is selected and XLM is selected as the coin. Choose your preferred chain. Fill in the address, Address description (optional), tag, amount, fund password, SMS code, email code, and TOTP/Gate authenticator code (if TOTP has been set up). Then click on "Submit request".

The balance of the coin to be withdrawn, the day withdrawal limit, 24-hour net withdrawal limit, and handling fee are displayed on this page.

Step 3: After clicking on "Submit request", you will be asked to check all information and confirm the withdrawal.

Step 4: You can track the withdrawal status in "Recent Withdrawals". Withdrawals that are being processed can still be canceled by the user.

How to withdraw on Gate.io【APP】

Step 1: Open Gate.io mobile app and log in to your account. Go to "Wallet" and click on "Withdraw".

Alternatively, you can also go to "Spot Account". Search the coin you want to withdraw and then click on "Withdraw".

Step 2: Select the coin to be withdrawn and your preferred chain. Fill in the recipient address, description of the address (optional), and withdrawal amount. Then click on "Withdraw to address".

Step 3: Input your fund password, SMS verification code and Google/Gate authenticator code. Then confirm the withdrawal.

Step 4: After the withdrawal is completed, click on the top-right ledger icon to view withdrawal details and status.

Frequently Asked Questions (FAQ)

How to query the withdrawal progress on the blockchain explorer

Open Gate.io website and go to "Coin List" under "More" on the top navigation bar. Search the coin you want to look up. Open its deion page and click on "Blockchain Explorer". Paste the TXID into the top-right search box.

Wrong withdrawal address

① If it is a wrong address that led to the withdrawal failure, the funds will be automatically returned, and the withdrawal record will be tagged as "Cancelled".

② If the withdrawal has been successfully conducted, the funds will be transferred to the recipients wallet. Due to the irreversibility of blockchain transactions, we cannot help you retrieve the funds once the transaction is finished. You need to contact the recipient for negotiation.

Common reasons for withdrawal failures

The following 4 reasons account for most withdrawal failures:
① Wrong address
② Wrong address length
③ User did not fill in a tag or a memo
④ Network delay

How to check: You can view the reason for transaction failure on the transaction detail page. Check if the address is pasted in its entirety if the coin is selected correctly, if there are unwanted symbols or spaces, and if the Mainnet and the Token Contract Address are supported or not.

If not for the reasons mentioned above, the funds will be returned to the senders account after the withdrawal fails. If the funds are still not returned after 24 hours, please submit a ticket or start a live chat with our customer service agents.

No KYC ID Verification

In order to comply with the regulations of the cryptocurrency industry, to ensure the safety of users funds, and to reduce risks, money laundering, blackmail and other illegal activities, Gate.io requires all users to complete KYC ID Verification. Only after KYC ID Verification is completed, can certain operations including withdrawal can be carried out.

Recent fiat currency trading or merchant orders in fiat currency trading

① If there are merchant orders in your fiat currency trading, there must be a certain amount of asset margin preserved in your account. Please check if you have merchant orders.

② Currencies bought in fiat currency trading can only be withdrawn 24 hours after the purchase.

Account is under protection

After you make changes to security settings like KYC ID Verification, Google Authenticator, phone number, etc, you cannot withdraw funds within 24 hours after the change. Because your account enters a 24-hour protection period after a security setting is changed. If the protection period exceeds 24 hours, please contact customer service by submitting a ticket or starting a live chat.

Forgot to fill in a tag or a memo

When withdrawing currencies like XRP and EOS, users must fill in a tag or a memo. If the tag or memo is blank, the currencies may be withdrawn but will probably not arrive at the recipients address. In this case, the user must confirm the status of the transaction with the recipient platform.

The withdrawn currency is not supported by the recipient platform

Gate.io only confirms whether the address format is correct but cannot guarantee whether the recipient address supports the withdrawn currency. For solutions, you need to communicate with the recipient platform.

If the recipient platform agrees to return the funds back to your account, you can provide them with your Gate.io deposit code. If they only agree to return the funds to the sender address, in which case the funds cannot be transferred directly to your Gate.io account. Please contact the recipient platform to request the TXID of the transaction. Submit a ticket on Gate.io and share with our agents the TXID, the communication record of you and the recipient platform, your Gate.io account ID and your deposit code. Our agents will help you transfer the funds into your Gate.io account.

If the recipient platform has other solutions which require our assistance, please submit a ticket or start a live chat with our customer service agents to inform us of the matter.

How to Deposit at Gate.io

How to Deposit on Gate.io website【PC】

Step 1: Log in to your account and go to "Wallet" - "Deposit".

Alternatively, to access the deposit page, you may go to "Wallet" - "Spot Account". Click on "Deposit" in the top-right corner. Or search the coin you want to deposit and click on "Deposit" at the end of its info bar.

Step 2: Make sure the coin you want to deposit is selected. Choose your preferred chain. Then you can either scan the QR code for the address or just copy the address. Paste the address on the platform or wallet that you plan to transfer the funds from.

Step 3: Once the deposit is completed, the deposit status will be displayed in "Recent deposit records".

How to Deposit on Gate.io【APP】

Step 1: Open Gate.io mobile app and log in to your account. Go to "Wallet" and click on "Deposit".

Alternatively, you may also go to "Spot Account". Search the coin you want to deposit and then click on "Deposit".

Step 2: Select the coin to be deposited and your preferred chain. Then you can either scan the QR code for the address or just copy the address. Paste the address on the platform or wallet that you plan to transfer the funds from.

Step 3: After the deposit is completed, click on the top-right ledger icon to view deposit details and status.

Buying Crypto using Fiat Currency Guide

Gate.io has now opened credit card instant currency purchase services in many countries and regions around the world to help users who cannot use fiat currency to buy digital currency. Users can use Visa credit cards to purchase digital currencies using U.S. dollars (USD), Euros (EUR), and British pounds (GBP).

1. Log in to your Gate.io account.In the Menu Bar at the top of the page,clickBuy Crypto"and select "Credit Card" .

2. Enter the amount in the “Buy with Fiat Currency" and select the crypto that you wanted to buy under the"Currency Purchased"field. Then choose from the"Service Provider" below and click the"Place Order" button to enter the Gate. io user-exclusive settlement page.

3. On the exclusive checkout page for Gate. io users, select the "Buy Crypto" or the "Create Order" button to complete the payment.

4. Complete the details to pass the Identity Verification for you to receive your order.

To ensure a quick and secure way of receiving the order, users need to conduct Identity Verification with a third-party service provider (KYC).Once successfully verified, the service provider will immediately transfer and exchange the cryptocurrencies in your Gate.io account.

Frequently Asked Questions (FAQ)

Funds not arriving

There are 3 key steps a blockchain transaction must go through: request - validation - funds arriving

① Request: if your withdrawal status on the platform you withdraw from says "completed" or "succeeded", it means the transaction has been processed by this platform and is sent to blockchain network for validation.

② Validation: It takes time for the blockchain network to validate each transaction. The funds will only be sent to the recipient platform after validation is completed. Please wait patiently.

③ Funds arriving: Only when the number of nodes validating the transaction reaches the threshold, will the funds arrive in the recipient address.

Note:

1.There can be traffic when there are too many transactions to be processed. Traffic prolongs the waiting time for each transaction to complete. Please wait patiently when there is traffic. You can use the TXID to check the status of the transaction.

2.If the transaction has been validated by the network but the funds are still not arriving. Please provide our customer service agents with your Gate.io ID, TXID of the transaction, and screenshots of the transaction on the sender platform to find out about the status of the transaction.

Forgot to fill in a tag or a memo

When withdrawing currencies like XRP and EOS, users must fill in a tag or a memo in addtion to the recipient address. If the tag or memo is blank, the currencies may be withdrawn but will probably not arrive at the recipients address. In this case, you need to submit a ticket to Gate.io with your Gate.io ID, a correct tag or memo, TXID in text format, screenshots of the transaction on the sender plaftform. When the provided information is verified, the funds will be transferred to your Gate.io account.

The deposited currency is not supported by Gate.io

Currently there is no solution for this problem. You can either start a live chat or submit a ticket providing the name of the currency, TXID of the transaction and screenshots of the transaction on the sender platform. We will help you complete the deposit once this currency gets listed on Gate.io. Our tech team will also work on a solution, which can, however, requre a long time of waiting. We appreciate your patience and understanding.

How to query the block records

① Log in to your Gate.io account and go to "Coin List" under "More" on the top navigation bar.

② Input the name of the currency you want to look up in the top-right search box (GT as an example here).

③ Click to enter the description page and go to "Blockchain Explorer".

④ Paste the TXID here on the top-right search box and enter.

Is there a minimum/maximum limit for a Quick Buy Crypto?

Yes, the limit for a single buy will be shown in the Amount Input Column.

What are the supported fiat currencies?

AUD（澳元），CAD（加元），CZK （捷克克朗），DKK（ 丹麦克朗），EUR（欧元），GBP（英镑），HKD（港元），NOK（挪威克朗），PLN（兹罗提），RUB（俄罗斯卢布），SEK（瑞典克朗），TRY（⼟⽿其里拉），USD（美元）IDR(印度卢⽐），JPY（⽇元），UAH（乌克兰格⾥夫纳），NGN(尼⽇利亚奈拉），KES（肯尼亚先令），ZAR（南非兰特），GHS（加纳塞地），TZS（坦桑尼亚先令），UGX（乌⼲达先令），BRL(巴西雷亚尔) .

Will there be a trading fee for buying crypto through the quick buy channel?

Most service providers will charge a trading fee, please check the official website of each service provider for the actual costs.

If you have not received the crypto that you bought, what could be the reason for it?

According to our third-party suppliers, the main reasons for the delay in buying crypto are the following:

（a）The users havent submitted complete KYC (Identity Verification) documents during the registration process.

（b）Quick to buy crypto payment was unsuccessful.

If you have not received your crypto in your Gate.io account within 2 hours or if there is a delay and users have not received the crypto after 24 hours, please check with the third-party supplier

immediately and proceed with the instructions sent to you by the service provider.

Are there any countries that prohibit the use of this service?

Afghanistan, Central African Republic, Congo, Côte d’Ivoire, Cuba, Eritrea, Guinea-Bissau, Iran, Iraq, North Korea, Liberia, Mainland China, Libya, Panama, Rwanda, Somalia, South Sudan, Sudan, Ukraine Crimea, Yemen, and Zimbabwe.

Can I choose to exchange fiat currency that is not my country’s currency?

It depends on whether the third-party service provider accepts your KYC, please check with your chosen service provider for more details.